Frequently Asked Questions (FAQ)

What does “Yafa” mean?

Yafa, a city steeped in ancient allure, sits majestically just 45 minutes northwest of Jerusalem, in the historical Palestine. In the poetic Aramaic tongue, 'Yafa' whispers 'beautiful.' Our heritage, history, and culture are a tapestry of beauty, reflecting the grace of our people whom we proudly serve.

What kind of food do you serve?

Our Bakery & Café is a Palestinian-owned business. We specialize in freshly baked goods, using authentic recipes for both sweet and savory items, perfect to enjoy with our selection of hummus, labneh, and za'atar. Additionally, we offer a variety of beverages, including our signature drinks, lemonade, and Yafa Chai Karak.

Do you have menu options for those with allergies?

We list allergens for each item in our catalog, which you can view here, as well as on our website. Due to the presence of major allergens in our kitchens, we advise caution when ordering our baked goods, as we cannot guarantee an allergen-free environment and cross-contamination may occur. Please inform our staff of any allergies, and we will gladly guide you through our menu. For specific allergy-related inquiries, please contact us at

Do you offer any gluten-free options?

Yes, we offer a variety of gluten-free options on our menu. However, please note that we use gluten in our culinary art lab (kitchen), and while we take precautions, we cannot guarantee an entirely gluten-free environment and cross-contamination may occur. Our staff will gladly assist you in selecting from our gluten-free menu options. For any specific gluten-related inquiries, please contact us at

Do you offer special packaging?

At Yafa, our commitment to artistry extends to every detail, including our packaging. Reflecting our slogan 'artfully delicious,' we've crafted state-of-the-art boxes to transport our delicate items. We believe that every aspect of your experience with us should be as beautiful and appealing as our food, ensuring that you can share and enjoy our creations with your loved ones in style.

Do you offer gift cards?

Yes, we offer physical gift cards available for purchase at our location. For a faster option, electronic gift cards can be purchased here. Our gift cards never expire and can be used for online orders as well.

Please note that currently, gift cards purchased online (our website) can only be used for transactions made through our website.  If you wish to use a gift card for in-store purchases, please refer to this link for the appropriate option. We appreciate your understanding as we work through some limitations with our payment method system regarding gift card usage. We are committed to providing you with the best experience and are continuously working to improve our services.

Do you take reservations?

Yafa is a humble yet beautiful and cozy place that invites you to experience its charm. Walk-in only, first-come, first-serve seating.

How do I place an order?

You may conveniently place takeout orders online through our website.

Is Yafa on any delivery apps (e.g., DoorDash, Uber Eats, etc.)?

Not at the moment. We believe the best experience is enjoyed in person or through our website. We invite you to savor the true essence of Yafa by visiting us or exploring our offerings online.

Do you offer catering services?

Yes, we do offer catering. Please refer to the catering page; also please view our catalog.

For more information, feel free to contact us directly at

How can I track my order?

After your order has been processed, you will receive a confirmation email containing a tracking number. To track your order, please contact our customer care team at +1 (617) 616-5310 or email us at, providing your tracking number

How long will it take to process my order?

All orders are processed within 24 hours – Monday to Friday, excluding holidays.

How much does shipping cost?

Shipping fees are calculated automatically during the checkout process. For catering orders, please contact us at

Does Yafa ship to multiple addresses?

If you need to ship to multiple addresses, please place individual orders for each address. Shipping fees will be calculated for each order. For further assistance, please contact our customer care team at +1 (617) 616-5310 or email us at

How long it will take to ship my order?

Yafa uses priority shipping to deliver your order within 1-5 business days. However, please note that certain delays may occur due to circumstances beyond our control. For tracking information, please contact our customer care team at +1 (617) 616-5310 or email us at

I need my order urgently, can Yafa help?

For urgent requests, please contact our customer care team at +1 (617) 616-5310 or email

The address is incorrect in the tracking number. How can I adjust it?

Kindly send your order number and correct address to Please note that if the correct address is not provided within 24 hours of placing the order, Yafa is not responsible for failed deliveries.

Am I able to place an order via telephone?

If you are facing difficulties placing an order online, you can reach our customer care team at +1 (617) 616-5310 or email for further assistance.

What should I do if my item is damaged?

All of our products have been thoroughly tested for transit and carefully packaged to ensure that they arrive in perfect condition. In the event that your order arrives damaged, we will take care of replacing or refunding your order accordingly. Please share any photographs of the damage with our customer care team at for further assistance.